The data collected and managed by our research team is used by some of the largest names in the industry to provide instant and unbiased market and competitor intelligence for providers of products, product ratings for them to use in their marketing messages and product feature data for comparison websites.

We currently have an opportunity available for someone to join this team of specialist Researchers.  For this particular role, the specified product area is Protection Insurance, which includes products such as life, critical illness and income protection plans. In this context, Providers will be UK banks, pension and life companies and insurers.

This role will be a hybrid working pattern.  The team currently work in the Haddenham office 2 days per week.

What you'll be doing

• Researching product information using the internet, industry press and Provider documentation.  Contacting Providers by telephone and/or email to verify product information where necessary
• Understanding and interpreting product information, identifying differences from currently held data and updating the database with new information
• Conducting regular data audits to ensure the Defaqto database is accurate and up to date
• Building effective working relationships with Providers to facilitate the acquisition of accurate and up to date information.  Attending meetings with Providers, where requested, to communicate how we use their data
• Identifying newsworthy information and communicating to relevant individuals within the company
• Conducting research to support the work of the Insight & Consulting team in delivering publications, ratings and consultancy
• Developing and maintaining knowledge of Defaqto’s products and services and how they can deliver high levels of value to our clients. Understanding how the data collected for the specified product area(s) is typically used within those products and services
• Responding appropriately to customer queries by telephone or email, whether raised directly or through Customer Success
• Liaising with relevant members of the Insight & Consulting, Product Management and Data Management teams regarding the structure of the data for the specified product area(s) and participating in regular reviews of product areas and features to ensure the data collected remains relevant. Assisting with testing changes to the database structure.

What you need to succeed

• Detailed knowledge of the following product areas, including the ability to understand the terms, conditions and benefits offered by these products; life assurance, critical illness insurance, income protection insurance, medical insurance
• Computer literate, with a good knowledge of Word, Excel and email and the aptitude to learn new software applications quickly
  
• Fast and accurate data entry skills
• Strong organisational skills, with the ability to plan and prioritise own workload to meet deadlines
• Good verbal communication skills, including a good telephone manner and the ability to persuade others
• Good written communication skills
• Professional use of English in the workplace
• Ability to quickly and accurately extract relevant information from complex written documents and think through the implications 

What we offer you

• Happy to talk flexible working
• A comprehensive package of insurances bringing peace of mind for you and your loved ones 💕 including Life assurance, critical illness, private medical and dental insurance
  
• Pension with up to 10% Defaqto contribution
  
• 25 days holiday per year 🏝️ with the option to purchase up to an additional week
  
• Medical cash plan
• Defaqto FitPlan 💪 - a contribution to gym or sports club membership fees or fitness equipment
  
• Access to a wide range of wellbeing support including EAP, mindful meditation sessions and on-site massages
  
• A range of ‘flexible’ benefits which can be selected via our benefits platform
  Including Cycle to Work 🚲
• Regular social, sports and charity events throughout the year

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.